Frequently Asked Questions

Storvly is a multi-vendor e-commerce platform that makes it easy for businesses and entrepreneurs in Nigeria to create beautiful online stores, list products, and accept payments — all without any technical knowledge. Each vendor gets their own dedicated storefront (e.g. yourstore.storvly.com) with a full suite of tools to manage products, orders, and customers.

Storvly is designed for small and medium businesses, individual entrepreneurs, fashion vendors, food sellers, electronics dealers, and anyone who wants to sell products online in Nigeria. No coding or web design skills are required.

Storvly offers a free trial period so you can explore the platform before committing to a plan. After the trial, you choose from our Starter, Growth, or Scale subscription plans. Each plan includes different feature limits and a transaction commission rate. Visit our Pricing page for full details.

Click "Start Selling" or "Get Started" on the homepage. You'll be asked to create a vendor account with your email address and business name. Once registered, you can set up your store, upload products, and go live — usually within minutes.

After signing up, your vendor dashboard guides you through: choosing a store theme, adding your business details, uploading products, and configuring your payment settings. Your store goes live at yourbrand.storvly.com as soon as you publish it.

Custom domain support is available on higher-tier plans. By default, your store runs on a Storvly subdomain (yourbrand.storvly.com). Check our Pricing page to see which plan includes custom domains.

All payments are processed securely through Paystack, Nigeria's leading payment gateway. Buyers can pay via debit card, bank transfer, or USSD. Paystack handles encryption and fraud prevention, so your customers' payment details are always secure.

After a successful sale, funds are settled directly to your registered Nigerian bank account via Paystack. The standard settlement timeline is T+1 or T+2 business days (next-day or two-day settlement), depending on the time the transaction was completed. You can track all your payouts in your vendor dashboard under Wallet & Payouts.

Storvly charges a small platform commission on each transaction. The exact rate depends on your subscription plan — higher-tier plans have lower commission rates. Full details are on our Pricing page. Paystack also charges their standard processing fee separately.

Refund policies are set by individual vendors in their store settings. If you are a buyer with a refund request, contact the vendor directly through the store's contact page. If you cannot reach the vendor, contact Storvly support at support@storvly.com and we will assist.

Click "Forgot Password" on the login page. Enter your registered email address and we will send you a password reset link within a few minutes. Check your spam folder if it doesn't arrive.

One-Time Passwords (OTPs) are sent to verify your identity during login or sensitive account actions. They expire quickly and should never be shared with anyone, including Storvly staff. If you did not request an OTP, change your password immediately and contact support@storvly.com.

To request account deletion, email us at support@storvly.com with the subject line "Account Deletion Request". We will process your request within 7 business days. Please note that deleting your account is permanent and will remove your store and all associated data.